MICHEL S Sqc

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Verified Reviewer
| map-marker Little Falls, Minnesota

Wrong part

Crestliner - Wrong part
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Updated by user Aug 22, 2024

The solution was in the hands of the Dealer and I did get an answer and a solution to my problem.

Original review Aug 06, 2024
I purchased a Crestliner Authority 2250 in October 2020. It was a 2017 model but brand new.

I informed my dealer that water was reaching the dash of the boat, and this had caused oxidation of the cables located under the steering. Last fall, the dealer rebuilt the cabling, and I had to pay $2,273.
I recently discovered that the middle part of my windshield has been changed and it's not the correct one. It is missing one inch to close properly.

That's why water was coming onto the dash. I reported this situation to the Sales Manager from whom I purchased the boat. I have not received any feedback. He told me he would contact you, but I doubt his word.

He never returns calls.
As I reside in Quebec, Canada, I would like someone who speaks French to call me back for a follow-up on this situation. I love my boat and hope this situation will be resolved quickly.
Thanks,
Michel
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Pros:
  • I love my crestliner authority 2250
Cons:
  • Dealer

Preferred solution: To get the good door for my windshield

User's recommendation: Do not trust your dealer, waiting for Crestliner to support me

1 comment
MICHEL S Sqc

The retailer has accepted to make some correction to the windshield. Everything should be fixed.

Nathan W Wnq

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Verified Reviewer
| map-marker Otsego, Minnesota

Cracks in hull

Crestliner - Cracks in hull
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I bought a brand new 2020 17ft Ridge Runner and have been trying to get help. I have a lifetime warranty on this and they told me to bring it from Little Rock, Arkansas, to be repaired in Minnesota.

It arrived in March and it's still not fixed.

I keep getting put off with promises of a callback. I'm not the only one who has an issue like this.

View full review
Loss:
$20
Pros:
  • I liked the product
Cons:
  • Maybe if we can get enough people to come together we can get some answers

Preferred solution: Repair or refund

User's recommendation: Class actuation law suit I think

Nathan W Wnq

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Cracks in hull

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Crestliner - Cracks in hull
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Brought a 2020 boat off the floor and it started taking on water found cracks in the hull and getting the run around from Arkansas to Minnesota still knot fix so hoping someone can help class actuation law suits but something has to happen to hold this company accountable.

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Loss:
$20
Pros:
  • Class actuation law suit
Cons:
  • Get a lawyer involved

Preferred solution: Full refund

User's recommendation: Don't buy from Crestliner until you check the specs on the metal

Nathan W Wnq

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Verified Reviewer
| map-marker Otsego, Minnesota

Boat hull program

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I brought a brand new 2020 17ft ridge and it started taking on water found cracks in the hull I called Crestliner and they had me call 4or5 dealers and no one would do the warranty work because they said they were no longer Crestliner dealers as soon as they sold their inventory and then they asked me to bring it to Minnesota with me got it to Minnesota took it to rapid marine and they said they deal with Crestliner all the time and they would come up with a way knot to fix it so if I wanted it fixed I should call and make a claim with my insurance company I said I wouldn't do that because it wouldn't be right. Boat still knot fix heading back to Arkansas October 1 hope to get it fixed before then you would think you spend 20.000.00 you would get better treatment then this thanks for the consern.

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Loss:
$20
Pros:
  • Need help
Cons:
  • Do not have any

Preferred solution: Deliver product or service ordered

User's recommendation: Ask about the thickness of the metal that's used on the hull.

Anonymous
map-marker Stittsville, Ontario

Transom not warranties for lifetime as advised during original purchase

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The transom was letting go what is now advised ONLY a 10 yr warranty on the most important part of any boat...after the boat surpassed 10 yrs...took to a dealer...as my original no longer exists...only to be told after 5 days the same exact thing...more wasted time...

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User's recommendation: Do not buy this brand

Anonymous
map-marker Bloomfield, Connecticut

Technically

No one got back to me with the Tental information I requested . I bought the Crestliner new heard it was a good company I guess things change.

Unfortunately I need some technical information on my Crestliner boat which I never received from Crestliner. You got my money now enjoy it thanks for nothing .

Well its time for a new boat and have to find another company because Chris liner isnt what it used to be. Its all good Im sure you guys smile on the way to the bank.

At one time people are proud of the company they worked for do your workers feel proud just a question

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User's recommendation: Hire people that care . I bought my boat brand new to Crestline and fishhawk there’s times I need help keeping it a float I guess I can’t count on Crestliner to help me in that situation have a wonderful day enjoy spending all your money

Resolved
Steve B Edn

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Verified Reviewer
| map-marker Rhinelander, Wisconsin

Resolved: To find out what's going on with my boat!To get information on the status of my boat.

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Updated by user Jan 14, 2024

Company fixed the issue and I have been provided with apology. I finally got my boat returned to me And they supposedly fixed it but I have not gotten any Kind of discounts or deals are anything like that. And I actually won't know if it's fixed to where it's supposed to be until this spring when i'm able to take it out onto the water!!

Original review Dec 30, 2023

I've already explained this a couple of times before. I'm pretty sure They know who I am by now!

It really hasn't changed anything though!

I literally get No Is answers when I Is try to contact somebody there! I just want my Is boat back and having at working in the Way it should!!!

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Peter D Svb

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Verified Reviewer
| map-marker Toronto, Ontario

Warranty

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Been dealing with my dealership and Crestliner. Nothing has been resolved in over 3 months but at least Crestliner gives me answers when I call.

Apparently they resolved and closed my case.

They gave me a contact that they spoke with. Now I have to get answers from the dealer Bla-bla

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User's recommendation: Make sure your boat dealership is a good one

Resolved
Steve B Edn

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Verified Reviewer
| map-marker Rhinelander, Wisconsin

Resolved: To find out what's going on with my boat!

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Updated by user Jan 13, 2024

Company fixed the issue and I have been provided with apology. They supposedly fixed my boat and they got it back the other day

Original review Dec 14, 2023

It has been a terrible experience. And I would not want anyone to go through what I have gone Through!

I am getting nothing but a big run around.

And no one seems to know what's going on with my boat. Totally unacceptable and ridiculous!!!

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User's recommendation: At this point I would never buy another crestliner

Steve B Edn

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Verified Reviewer
| map-marker Green Bay, Wisconsin

To find out what's going on with my boat!

The factory came I've got my boalmost 5 months afor a listing problem! I call to get information From both the factory customer service And the dealership and I have got nothing but running around every time I call!

I have not been able to get any answers. I have no idea when the boat is gonna be Return to me or if It will even be fixed right until I get to try it Is next spring, And all the while I have to still pay for the payments for something. I can't even use! This whole experience has been a total nightmare.

And I find it to be totally ridiculous that anyone should be pretty good. That way for a brand new boat!

Is the way I feel right now, I will never recommend this company to anyone and I will never buy From this company again!! At least they could do, It keep me updated on what's going on!!

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User's recommendation: At this point, Never again!!!

Jaxxon Voo
map-marker Lansdale, Pennsylvania

Failure of dealer to perform Recall

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I called the dealer 3 times to try to get a potential life threatening recall done on my boat, but never got a service appointment or call back. I wanted to wait while service was done ( they said the procedure takes about an hour).

For me to get to Highway Marine would take a little over an hour. They told me they couldn't do the service for about 3 months.

Highway Marine never got back to me, after calling 3 timesAvoid. So I was not able to use my boat.

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User's recommendation: Avoid unreliable dealers. You have been warned.

Barbara and Mike S

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Verified Reviewer
| map-marker Hazen, Arkansas

Trying to get warranty work completed

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Crestliner - Trying to get warranty work completed
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Attempting to get the paint and welds on my New Crestliner fixed; trailer is terrible!

My tires have worn out in just 3 months; I just had to replace them; Im not happy at all with the trailer!!!

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Andrew M Wvz

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Verified Reviewer
| map-marker Little Falls, Minnesota

Cracked weld on 2019 Crestliner 1850 Fishhawk platinum

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Cracked weld on 2019 Crestliner 1850 Fishhawk platinum

My boat started taking on water and I spent some time looking over all the intakes, plug, lines and livewells but could not find anything that would be of issue. After closer inspection of the entire boat, I was able to locate an area on the bow, where the keel connects to the floor, there is a crack that has been leaking.

I would like to say that this sort of thing happens, and that it can be fixed, although I am terrified now because I know that it should never happen and I am worried that the boat was made with a lack of quality control and possibly will continue to fall apart.

The weld has clearly pulled away from the floor. It is leaking a great deal and will need to be repaired.

I have taken several pictures of the crack and have a local aluminum welder coming to inspect the damage. I am also having him take a look to see if he can find any other areas that would be of concern at a later date. I bought this boat because of the name and the understanding that these boats are made with high-quality materials by professionals that ensure that they will not peel apart.

At this time, I am extremely concerned that I was wrong.

I live very far away from a marine repair shop and will not be able to go without the boat for a long period of time. I am looking for a solution to this that will not going to take my boat away for an extended period of time during the summer.

VERY CONCERNED and UPSET.

I have asked for clarity on what to do next. Waiting for a reply.

View full review
Loss:
$5000
Pros:
  • Love the boat
  • Build with the fisherman in mind
  • Rides through water like a dream
Cons:
  • Clearly a lack of quality control
  • Looks to have major issues with welds
  • Cant trust that it wont peel apart in heavy waves

Preferred solution: Price reduction

User's recommendation: Buy a Lund

Geary C Hvd

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Verified Reviewer
| map-marker Charleston, West Virginia

Have a written notice from Brunswick corp not to use the boat. It lacks foam . It’s been months no repair , no refund ,

I was contacted in the spring not to use the boat . I reached out to the place I bought the boat they told me to contact the maker .

Brunswick. I contacted the attorney general they never responded to them .

Ive contacted the Illinois attorney general on 7/28/2023 its 9/5 /2023 . Cant use the boat cant sell it

View full review
Loss:
$1200

Preferred solution: Full refund

User's recommendation: Don’t buy Crestliner

Anonymous
map-marker Green Bay, Wisconsin

To answer questions about my boat

I just want to know what's happening with my boat. And what will be done to solve the problem!!

It was returned to the factory because it wanted to list to the left side when you get it up on plain!!! In the meantime, I don't have a boat and I still have to pay for it.

And I can't go fishing during the best time of the season. Needless to say right now i'm not a very happy customer!

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Anonymous
map-marker Rhinelander, Wisconsin

I am having issues with my 2023 Crestliner Discovery boat

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I really love this boat. But when I get it up to plain and 5000 RPM, And I have a passenger in the boat with me, The whole boat wants to tilt to the left point where it is dangerous to operate and no one that I've talked to seems to know how to solve the problem!!

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User's recommendation: I love this boat but I would like to have the problem solved.

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